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Terms & conditions

  1. This document forms the regulations referred to in Article 8 of the Act of 18 July 2002 on rendering electronic services (OJ of 2002 No. 144, item 1204 with subsequent amendments), hereinafter referred to as Regulations
  2. The online shop available at the Internet address: www.proces.design is run by Daria Kaźmierczak, acting as Proces Design Daria Kaźmierczak with its registered office in Opole at the address: ul. Ludwika Waryńskiego 2, postcode 45-047, NIP [Tax ID. No.]: 7543346054 REGON [National Business Reg. No.]: 520513079; electronic correspondence address: daria@proces.design ; contact telephone no.: +48 694 951 479
  3. These Regulations stipulate:
    – type and scope of services provided by the Internet service, available at the Internet address: procesdesign.com, hereinafter referred to as Service;
    – terms and conditions for providing electronic services by the Service;
    – complaint procedure;
    – terms and conditions for concluding and dissolving sales contracts of products offered by the Service.
  4. The Regulations are made accessible in the Service in a manner enabling their text to be acquired, played and recorded by printing or saving on a carrier at any moment.
  5. The Regulations are made accessible in the Service free of charge. A Service Orderer is not bound by the Regulations which have not been made accessible to him in the manner referred to in this point and section 4 of this paragraph of the Regulations.
  6. The Service is run by the service provider hereinafter referred to as “Service Provider” or “Administrator”.
  7. The Service Provider provides services by electronic means in accordance with the Regulations.
  1. This document forms the regulations referred to in Article 8 of the Act of 18 July 2002 on rendering electronic services (OJ of 2002 No. 144, item 1204 with subsequent amendments), hereinafter referred to as Regulations.
  2. Administrator; Service Provider, Seller – Daria Kaźmierczak, acting as Proces Design Daria Kaźmierczak with its registered office in Opole at the address: ul. Ludwika Waryńskiego 2, postcode 45-047, NIP [Tax ID. No.]: 7543346054 REGON [National Business Reg. No.]: 520513079; electronic correspondence address: daria@proces.design ; contact telephone no.: +48 694 951 479

  3. Order form – subpage of the Service the correct completion of which by a Customer makes it possible to conclude a Sales Contract.

  4. Customer – natural person holding full capacity to act in law and in the cases envisaged by generally binding provisions, also a natural person holding limited capacity to act in law; legal person; or organisational unit not holding legal personality to whom/which the act grants legal capacity; who/which has concluded or intends to conclude a Sales Contract with the Seller

  5. Consumer – Customer, being a natural person, concluding a Sales Contract with the Seller not directly related to his business or professional activity

  6. Account – collection of resources marked with an individual name and password given by the Service Orderer in the ICT system of the Administrator, where data of the Service Orderer is collected.

  7. Newsletter – service provided by electronic means by the Administrator, consisting in delivering information in a regular manner or in different time intervals at the electronic correspondence address indicated by the Service Orderer, including commercial information concerning promotions, new offers, events, competitions organized by the Administrator.

  8. Product – movable, available in the Service, being in a current offer of the Seller, forming the subject of a Sales Contract between a Customer and the Seller.

  9. Regulations – this document;

  10. Service – Internet service belonging to the Administrator within which the Administrator provides the Services making it possible to conclude a Sales Contract;

  11. Sales Contract – Sales Contract concluded between a Customer and the Seller via the Service.

  12. Service – any services provided by electronic means by the Administrator for Service Orderers based on these Regulations;

  13. Service Orderer – natural person holding full capacity to act in law and in the cases envisaged by generally binding provisions, also a natural person holding limited capacity to act in law; legal person; or organisational unit not holding legal personality to whom/which the act grants legal capacity, benefiting from or intending to benefit from the Services.

  14. Order – Customer’s declaration of intent directly aimed at concluding a Sales Contract for a Product with the Seller.

  1. The Administrator of the Service provides services by electronic means within the meaning of provisions of the Act of 18 July 2002 on rendering electronic services (OJ No. 144, item 1204 with subsequent amendments).
  2. Using the Service means acceptance of the Regulations. If the Regulations are not accepted, further use of the Service is not permitted. Before starting to use the Services, a Service Orderer should become familiarized with the Regulations.
  3. The Administrator provides the services by electronic means via the Service consisting in:
    – subscription of the Newsletter;
    – running the Account in the Service;
    – using the Order Form.
  4. The services are provided by the Administrator free of charge.
  1. Service Orderer details given at the conclusion of a contract for the provision of electronic services (Newsletter) subscription will be used and processed solely by the Administrator to send Newsletter and will not be shared with any outside parties.
  2. The conclusion of a contract for the provision of Newsletter subscription Service is required to make a statementabout hearing and acceptance of the provisions of the Regulations and Privacy Policy and consent to receive commercial information from the Administrator, following by marking the appropriate boxes.
  3. Newsletter subscription Service is provided free of charge for an indefinite period.
  4. The contract for the electronically provision of Services by the Administrator, involving the Newsletter subscription may be terminated by the Service Orderer by declaration, in particular on electronic mail address of Administrator: daria@proces.design
  1. Service Orderer concludes an Account on the Service by making Registration in accordance with the provisions of this paragraph.
  2. Registration does not imply consent to the processing of personal data for marketing purposes and to send commercial information. Service Orderer details given during Registration will not be processed or used for purposes other than the performance of the Sales Contract, storing information about the Customer purchase history and save information for future purchases on the Service by Service Orderer.
  3. The Service Orderer may Register Account in the Service. Account registration is not required to make a purchase. In order to Register an Account Customer must check a box ,,Create an account” localized in the Order Form beneath the customer address data, then enter their chosen password in the field that appears, and send the Order Form. Following data is necessary for Registration:
    1. Providing the required data
    2. Submission of a statement about hearing and acceptance of the provisions of the Regulations and Privacy Policy and consent to the processing of personal data, which occurs by marking the appropriate boxes. Consent is voluntary and may be revoked at any time, but the lack of consent prevents the use of the services offered by the Service. This does not include consent to the processing of personal data for marketing purposes , the lack of which does not prevent the use of the Service.
  4. Registration of the Customer is made as a result of the following data :
    1. E –mail address,
    2. Password chosen by Customer.
  5. As a result of the correct Registration:
    1. The Service creates Account for the Customer, which is assigned to the e-mail address.
    2. After verification of the data included in the registration form Customer receives message about Account’s creation to the to the specified by the Customer’s e – mail address.
  6. After successful Registration procedure, Customer receives opportunity to log on to the Service by entering your e–mail address and password. After logging in Customer may use the Account.
  7. If Customer lose the password to the Account, Customer may set up a new password using the form available on the My Account page.
  8. One User may have only one Account on the Service.
  9. The contract for the provision of Account management in the Service is concluded for an indefinite period and may be terminated by the Service through self-deletion of the Account on the Service or by submitting a statement to the Administrator, in particular electronical mail address of Administrator: daria@proces.design
  10. The Administrator has the right to remove or block the Account in case of :
    1. Breach of the provisions of these Regulations.
    2. In the case of inactive Accounts than one year.
  1. Use of the Service involving the use of the Order form begins when adding the Customer first Product into electronic cart in the Service.
  2. Placing Order happens after the execution by the Customer, including the following:
    1. Add product to cart.
    2. Go to the cart and click on the button “Checkout”.
    3. Filling in the billing details and additional information within Order form.
    4. Choice of payment method: bank transfer “Przelewy24” or Credit Card.
    5. Marking fields certifying read the Regulations and if Customer buys goods prepared on special order, the field stating that the goods are not refundable within 14 working days.
    6. Click on the “Place order” button after filling in the Order form.
  3. In the Order form is required to indicate the Customer data related to the Customer:
    1. Electronic mail address;
    2. Name;
    3. Last name;
    4. Country of delivery.
    5. Address (street, building number, apartment number, city, zip).
    6. Telephone number.
    7. Instructions issued by the Seller VAT invoice.
  4. In the case of submission of VAT invoice disposal Customer has to make additional indications in the Order form:
    1. Name of the company.
    2. VAT ID.
    3. Address of doing business (street, building number, apartment number, city, zip, country).
  5. In addition, the Order form is required to indicate the data on the Sales Contract:
    1. The product names as follows by adding the product to the cart.
    2. The amounts of the various Products.
    3. The colour of type of configurations and finishes.
    4. Method of payment.
  6. The Service of Order form is provided free of charge, and a one-off. Service Order form is terminated at the time of placing the Order through it, or upon early termination of the Order, through it by the Client.
  1. Conclusion of Product Sales Contract is made by a submission of Customer Order by filling in and sending the Order form in accordance with “Order form “Checkout”” of the Regulations and this paragraph.
  2. The Customer can submit Orders for 24 (twenty four) hours a day through the Service.
  3. The Customer fills the Order Form indicating Product in the Service, which he/she is interested in by activating the link hidden under the box “Add To Cart”.
  4. The procedure for submitting Orders ends when you run the Customer link hidden below the “Place Order”. Making this step means submitting Order and concluding with the Sales Contract of a Product covered by the Order.
  5. The term of the Order delivery is given on the Service, on the Product page and in the Order form.
  6. Delivery of ordered Product is done exclusively on European Union territory.
  1. Prices of Products specified in the Service :
    1. Include VAT
    2. Are given in Euro currency and Polish zloty. The currency is selected based on the chosen language.
    3. Include delivery cost.
  2. The total cost of Sales Contract (price of Products, including the costs of delivery) is indicated in the cart before placing Order by the Customer.
  3. Seller provides the Customer with the following methods of payment rates resulting from the Sales Contract:
    1. Bank transfer “Przelewy24” – a payment suported by www.przelewy24.pl
    2. Cred Card – a payment supported by www.stripe.com
  1. Goods made to order
    1. All goods are made to order and are excluded from standard cancellation policy and therefore we will not ordinarily be able to change such orders, make a refund or exchange any ‘made to order’ item. This does not affect your statutory rights.
    2. Goods that are ‘made to order’ that are found to be damaged upon receipt or faulty should be returned via our standard damaged goods returns policy according to the rules defined in herof Terms & conditions.
  1. The Seller shall be obliged to deliver the Product free from defects and shall be responsible for defects of the Product.
  2. If purchase of the Products offered via the Service by the Seller is made by a Customer being a Consumer, then the Seller shall bear responsibility for defects of the products under the rules governed in provisions of the Civil Code (OJ of 2002 No. 141 item 1176 with subsequent amendments) and of the Act of 30 May 2014 on consumer’s rights (OJ 2014 item 827 with subsequent amendments).
  3. The Seller may grant quality warranty to a Customer within the meaning of the Civil Code. Terms and conditions of the warranty shall be determined in a separate document delivered to a Customer together with confirmation of having concluded a Sales Contract.
  4. Claims in view of guarantee for defects of the Product may be filed in the particular:
    1. in writing to the Seller’s address: Daria Kaźmierczak, ul. Kolejowa 10, 01-210 Warszawa
    2. via e-mail to the address: proces@proces.design
  5. If a sold Product has a defect, a Consumer may withdraw from a Sales Contract or demand to reduce a price. However, a Consumer may not withdraw from a Sales Contract if the Seller immediately replaces the defective Product for a Product free from defects or immediately repairs defects. This limitation shall not be applied if a Product has already been replaced by the Seller or repaired unless defects are negligible.
  6. If a Consumer withdraws from a Sales Contract due to a defect of the Product, the parties to the Sales Contract should return received benefits to each other.
  7. If a Consumer demands to reduce a price due to a defect of the Product, the reduction should take place within such a scope as value of an object free from defects remains to its value calculated in consideration of existing defects.
  8. If the Seller has replaced the Product, he should also cover costs related to this, incurred by a Consumer.
  9. The Seller shall bear responsibility in view of guarantee if a physical defect is established before expiry of two years from release of the Product to a Consumer. A claim from repair of a defect or replacement of the Product for a Product free from defects is prescribed upon a year, but this time-limit may not end before expiry of the time-limit specified in the first sentence. Within this time-limit a Consumer may withdraw from a Sales Contract or make a statement on reduction of a price due to a defect of the Product. If a Customer has demanded to replace the Product for a Product free from defects or to repair a defect, the time-limit for withdrawal from a Sales Contract or making the statement on reduction of a price shall start upon ineffective expiry of the time-limit for replacement of the Product or repair of a defect.
  10. The Seller undertakes to immediately consider a claim in view of guarantee, not later than within 14 days.
  1. If the Services provided electronically by the Administrator are not carried out in accordance with these Regulations, Customer may make a return.
  2. The return may also be filed if the Customer or any other person, allowed into a question the quality of Services provided by the Administrator, or feels that its rights have been violated in connection with the operation of the Service.
  3. A return may be filed electronically via e-mail to the following address: proces@proces.design
  4. Contents of the return should be indicated as follows:
    1. Name and surname;
    2. Invoice number issued for delivered Order;
    3. E–mail;
    4. Phone number;
    5. The reason for the complaint and accurate indication of the manner and scope of the infringement;
    6. If possible, provide evidence to support the validity of the complaint – the specificity of the screenshot image and pohotos of the defects.
  5. Consideration of a complaint by the Administrator shall take place immediately, but not later than within 14 days of its receipt in the correct form and with the correct content.
  6. The answer to the complaint is granted to the e–mail address from which it was sent.
  1. The Administrator does not guarantee uninterrupted and untroubled access to the Services and shall not be responsible for damage caused as a result of failure to ensure such access to Service Orderers, in particular as a result of circumstances for which he does not bear responsibility, including as a result of force majeure, breakdown of equipment, errors and interference of third parties.
  2. The Administrator is not responsible for damage caused as a result of temporary inaccessibility of the Service, arising from a need to carry out changes and modernisations of the Service.
  3. The Administrator is not responsible for effects of failure to perform or inappropriate performance of obligations contracted via the Service and capacity of these persons to contract obligations.
  4. Entities which are not dependent on the Administrator may place advertisements in the Service. Advertisements are in the form of links or banners directing to external websites of the Service. The Administrator is not responsible for contents of advertisements and is not responsible for consequences of activities to the performance of which advertisements encourage.
  5. A Service Orderer shall be obliged to keep access data to the Account secret. The Administrator is not responsible for damage arisen from receipt of a password to the Account by third parties, irrespectively of a reason for receiving this password.
  1. The Administrator reserves the right to refuse to Register a Service Orderer within the limits of own discretion or on the basis of legal provisions.
  2. The Administrator shall be entitled to:
    1. Immediately block the Account in case of infringing the Regulations or binding legal provisions;
    2. temporarily suspend access of Service Orderers or Customers to the Service for safety reasons or other important reasons independent of him, for time necessary to repair effects of such circumstances. The Administrator is not responsible for damage arisen from suspension of the Account for the reasons mentioned in this point in accordance with provisions of Administrator’s responsibilities.
  1. The Customer wishing to gain access to the Service, which is being led by the Administrator should have:
    1. A computer with Internet access.
    2. Web browser : Mozilla Firefox version 8.0 and higher or Internet Explorer version 7.0 and higher , Opera version 10 and higher , Google Chrome version 17 and higher.
    3. Monitor with resolution of at least : 1024x 768.
    4. Enabled web browser support Cookies.
  1. The Service is owned by the Administrator. The Service’s database, Service’s software making it possible to use the Services, and any other elements available in the Service with features of work and coming from the Administrator are his exclusive intellectual property.
  2. A Service Orderer may use the Service and data included in it only within the scope determined by the Regulations – for own needs. In particular, a Service Orderer shall not be entitled to:
  3. translate, adapt, change the layout or make any other changes in the ICT system of the Service Provider’s Service;
    1. disseminate, duplicate, copy, use information placed in the Service in its entirety or part, including in particular under the rules of lending, hiring, leasing or selling;
    2. make access to the Service and database included in it accessible to third parties, including to make a password accessible to third parties;
    3. obtain information about an internal structure or operation rules of software of the Administrator’s Service;
    4. download, change or remove data included in the Service in an unauthorised manner;
    5. record and multiply data downloaded from the Service except for drawing up print-outs only for own needs.
  4. Each infringement of copyrights of the Administrator by a Service Orderer is the basis for civil liability and/or penal liability in this respect, in accordance with provisions of the Act of 4 February 1994 on copyright and related rights (OJ No. 24, item 83, with subsequent amendments).
  1. A Customer who is a Consumer is entitled to refer to the permanent arbitration consumer court, mentioned in article 37 of the Act of 15 December 2000 on Commercial Inspection (OJ no. 4 item 25, with subsequent amendments) with a request for settling a dispute arisen from a concluded Sales Contract. Information about the way of access to the foregoing course and procedures for settling disputes is available at the following address: http://www.uokik.gov.pl, in the subpage: “Rozstrzyganie sporów konsumenckich”. [Settlement of consumer disputes].
  2. The Administrator shall be entitled to change the Regulations for justified significant reasons, in particular in order to adapt their contents to requirements of binding law.
  3. The Administrator shall be obliged to immediately inform Service Orderers about any changes in the Regulations by publishing them in the form of consolidated text of the Regulations on the Service’s website.
  4. With reference to Service Orderers whose e-mail address is known to the Administrator as a result of creating the Account or subscription of the Newsletter, the Administrator shall inform about a change in the Regulations by sending an e-mail. The notification via e-mail shall be limited to indication of www address under which a new version of the Regulations is available.
  5. A date of publishing amended provisions of the Regulations is the date of their coming into force. Amendments to these Regulations do influence the obligations which have been imposed on a Service Orderer or entitlements acquired by a Service Orderer on the basis of provisions of the Regulations, binding at the moment of concluding the Contract by the Service Orderer.
  6. A Service Orderer shall be entitled to terminate the contract for provision of the Services within 14 days from a date of informing him by the Administrator about a change of the Regulations.
  7. Personal data given by Service Orderers shall be collected and processed by the Administrator in accordance with binding legal provisions and in accordance with privacy policy of the Service.
  8. Contact with the Administrator takes place via e-mail correspondence which needs to be sent to the address: proces@proces.design or by means of a contact form.
  9. Contact between Customers and the Administrator should be sent from an e-mail address given during Registration.
  10. These Regulations, in their valid version, are available on the Service’s websites at the address: procesdesign.com
  11. These Regulations shall be in force since 01.10.2022

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