© 2022 website by Szop Design
Or contact us if you still haven’t found an answer yet.
Orders are placed via procesdesign.pl
Free shipping within Poland
Deliveries are handled in cooperation with:
• courier companies (DPD, DHL)
• dedicated transport organized by us
If you have any questions or need help choosing the best delivery option, feel free to contact us: daria@proces.design
Orders are placed via procesdesign.com
Shipping cost and method depend on order size, type of furniture, and destination
Deliveries are handled in cooperation with:
• courier companies (DPD, DHL)
• dedicated transport – arranged individually
If you have any questions or need help choosing the best delivery option, feel free to contact us: daria@proces.design
The standard lead time for orders is approximately 6 to 8 weeks. The maximum production time is 9 weeks, unless otherwise agreed. The stated lead time does not apply to custom orders, for which the production time is determined individually.
The lead time is calculated from the moment the deposit is received.
The delivery date = lead time + estimated shipping time.
For courier shipping, delivery time is 2 business days.
For domestic freight shipping, the delivery time is arranged individually, usually up to one week.
Standard delivery is made curbside only, meaning it does not include bringing the order inside.
If you require door-to-door delivery, please contact us with this request at: proces@proces.design
Most of our products are custom-made to the client’s individual requirements – these items are non-returnable.
A free finish sample is sent with every order. If it does not meet your expectations, we will remake it according to your specifications.
Applies only to products marked “48-hour shipping” – return possible within 14 days without giving a reason.
Return costs are covered by the Client: PLN 99 gross/item (Poland) or EUR 99 gross/item (EU).
The product must be properly packaged – in case of damage, repair costs or the full value of the product may be charged.
Refund is issued once the item is received in its original, undamaged condition.
If you find a defect covered by the warranty, contact the seller by emailing proces@proces.design.
Include:
• proof of purchase
• photos of the defect
• a description of the problem
The complaint will be reviewed within 14 business days from the date of submission.
The warranty is valid for 24 months from the date of purchase.
After this period, the manufacturer offers paid servicing.
Manufacturing defects in the furniture.
Material defects in solid oak wood.
Mechanical or chemical damage.
Defects caused by improper use or maintenance.
Natural changes in the wood’s color due to sunlight.
Natural wood movement (unless it significantly affects the furniture’s usability).
Use in extreme humidity or temperature conditions.
Flooding, excessive sunlight, proximity to heat sources.
Improper maintenance (e.g., use of harsh detergents).
Mechanical damage.
Despite our efforts to ensure every shipment arrives in perfect condition, damage may occasionally occur during transport. In such cases, we are here to help and resolve the issue as quickly as possible. If you decide not to accept the shipment due to damage, inform the courier. If possible, take photos of the damage. Then, please contact our customer service at proces@proces.design to submit a complaint. If you have photos, attach them to your message.
Despite our efforts to ensure every shipment arrives in perfect condition, damage may occasionally occur during transport. In such cases, we are here to help and resolve the issue as quickly as possible. If you notice any damage to the goods after unpacking, contact us as soon as possible – no later than 7 days from the date of receiving the shipment – at proces@proces.design to submit a complaint.
When submitting a complaint, please provide a detailed description of the situation and include photos of the damage, if possible. This will help us resolve the issue faster.
Optimal indoor humidity should be 50–60%.
Excessive dryness (below 45%) may cause cracking and shrinkage of the wood.
Humidity above 65% may lead to swelling and warping.
Recommended indoor temperature: 18–24°C.
Avoid sudden temperature changes, as they may cause stress in the wood.
Do not place furniture near radiators, fireplaces, or other heat sources (minimum distance: 1 meter).
Direct UV exposure may cause fading and color changes in water-based varnish.
It is recommended to use curtains, blinds, or UV-protective films in sunlit rooms.
Furniture should be placed on a stable, level surface.
Clean with a soft, slightly damp cotton or microfiber cloth.
Avoid excess water – immediately wipe up any spilled liquids.
Always wipe wooden furniture following the direction of the wood grain.
Do not use aggressive detergents, solvents, bleach, or abrasive cleaners.
Do not place hot, moist, or very cold items directly on the surface – always use coasters, including for writing.
Remove stains immediately with a soft cloth slightly moistened with water.
Always use cleaning products intended for use on lacquered wood or water-resistant wood.
Do not use abrasive sponges, scrapers, or cleaners containing granules, as they may scratch the furniture surface.
Never apply the cleaning product directly to the furniture. Do not leave cleaning or maintenance products on the surface without spreading and rubbing them in.
Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server.
Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server.
Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server.
© 2022 website by Szop Design